Frequently Asked Questions

Synapis is an AI social media automation platform, made for online stores and brands, and it works for any business with a website. Give it your website address and it learns your brand, picks the products worth posting, writes the captions, designs the visuals and builds a weekly content calendar. Every post comes to you for approval before anything is published.

Online stores first: it connects to Shopify, WooCommerce, Magento or any store with a product feed, and features your products automatically. It also works for any business with a website, drawing on the site itself instead of a catalogue.

Paste your website address into the setup wizard. Synapis analyses the site (colours, fonts, logo, tone of voice and what you sell), lets you upload your own logo and fonts and connect your store, then proposes a weekly calendar you can reschedule or trim. New accounts get 3,000 free credits, enough for about 3 to 4 posts, and no card is required.

No. Synapis designs each visual from your brand and writes the caption for the network it is going to. You can still edit both the design and the caption before you approve a post.

No. Each post is emailed to you at its scheduled time. You review it, edit it if you like, and approve it with one click. Only then is it published to your connected Facebook, Instagram or LinkedIn account.

Facebook Pages, Instagram Business accounts and LinkedIn. Those three only, for now.

Shopify, WooCommerce and Magento connect directly, and any other store can connect through a product feed such as a Google Shopping feed. Synapis syncs the catalogue and decides which products to feature. See integrations.

You decide per post series: daily, weekly or monthly, on the days and at the times you choose. Series live in the social calendar, where you can pause, edit, reschedule, run or delete them.

It creates, schedules and publishes posts, and reports engagement on the posts it published (likes, comments, shares, impressions, reach and saves). It does not reply to comments or manage your inbox, run ads, or publish to X, TikTok, Pinterest or YouTube.

You pay per post with prepaid credits, with no subscription. A post, design and caption included, costs about 800 credits. 10,000 credits cost $9.90, roughly 11 to 14 posts, and larger bundles are discounted by up to 20%. See pricing.

Unused purchased credits can be refunded within 30 days of purchase. Used credits and free credits cannot. The refund policy has the details.

Your website, the catalogue of any store you connect, and the files you upload, such as your logo and fonts. It uses them to build your brand profile and to generate your posts.

All data is encrypted in transit and at rest. The privacy policy explains what is collected and how it is used.