Support automation, built around your inbox
We build AI support systems as custom projects — email replies, chat assistants, ticket routing, and FAQ automation, trained on your policies and connected to the tools your team already uses.
What we build for support teams
Every build is scoped to your channels, volumes, and policies. These are the pieces we assemble most often.
AI email replies
Personalized responses drafted from your help-desk history and policies, ready for your team to review or send automatically.
Chat assistants
Conversational AI on your site that answers from your knowledge base, understands context, and hands off to a human when it should.
Ticket routing
Incoming tickets categorized, prioritized, and routed to the right person automatically.
FAQ automation
Self-service answers built from your real tickets, so common questions stop becoming tickets.
Around-the-clock coverage
Routine inquiries answered at any hour; everything else is queued and summarized for your team.
Multi-language replies
Responses in your customers' languages, translated automatically without losing your tone.
Work this takes off your plate
- Ecommerce order inquiries and returns
- SaaS product support and onboarding
- Appointment scheduling and reminders
- Billing and payment questions
- Technical troubleshooting workflows
- Post-purchase feedback collection
How an engagement works
Custom builds are projects, not subscriptions. You know the scope, the price, and the timeline before any work starts.
Scoping
We look at your support channels, volumes, and the questions that eat your team's time.
Proposal and pricing
You get a clear scope and price before any work starts.
Build and train
We connect your email, chat, and help desk, then train the system on your tickets, FAQs, and policies.
Run and improve
The system goes live with human review where you want it. We monitor accuracy and refine it as your product changes.
Tell us about your support load
Send us a message and walk us through your channels and ticket volumes. We'll tell you what we'd build, what it costs, and how long it takes.