1. Overview
Synapis operates on a prepaid credit model. You purchase credits in advance and consume them as you use the platform's AI-powered automation features. This policy explains when and how refunds for unused credits may be issued.
By purchasing credits on Synapis, you agree to the terms outlined in this Refund Policy.
2. Eligibility for a Refund
A refund may be issued only when all of the following conditions are met:
- The credits were purchased within the last 30 calendar days from the date of the refund request.
- The credits being refunded are unused at the time of the request — consumed credits are non-refundable.
- Your account is in good standing (not suspended or flagged for policy violations).
- The refund request is submitted through the official support channel at info@synapis.io.
3. What Is Not Refundable
The following are explicitly excluded from refund eligibility:
- Consumed credits — any credits already used to execute workflows, automations, or AI tasks.
- Promotional or bonus credits — free credits, trial credits, referral bonuses, or any credits not purchased directly.
- Credits purchased more than 30 days ago — regardless of usage status.
- Minimum refund threshold — refund requests for unused credit balances equivalent to less than CHF 5.00 will not be processed.
- Credits used during a disputed chargeback period — if a payment dispute is already in progress, the refund process is paused until the dispute is resolved.
4. Partial Refunds
If you have partially consumed a credit package, you are eligible for a refund only on the remaining unused portion, provided the purchase falls within the 30-day window and all other eligibility criteria are met.
Example: if you purchased 100 credits and have used 40, a refund for the remaining 60 credits may be requested within 30 days of purchase.
5. How to Request a Refund
To submit a refund request, contact our support team at info@synapis.io with the following information:
- The email address associated with your Synapis account
- The date of the credit purchase
- The number of unused credits you are requesting a refund for
- A brief reason for the refund request
We reserve the right to request additional verification to confirm account ownership and credit balance before processing any refund.
6. Refund Processing
- Approved refunds are returned to the original payment method used at the time of purchase.
- Processing time is typically 5–10 business days from the date of approval, depending on your payment provider.
- Synapis is not responsible for delays caused by banks or payment processors.
- You will receive a confirmation email once your refund has been approved and initiated.
7. Credit Expiry
Prepaid credits never expire. Your unused credits remain valid indefinitely, regardless of account activity.
Credits on accounts that are voluntarily closed by the user follow the standard refund eligibility rules described in Section 2.
8. One Refund Per Account
To maintain fair use of the platform, each account is limited to one approved refund request per 12-month period. Repeated refund requests may be declined at Synapis's discretion.
9. Abuse and Fraud Prevention
Synapis actively monitors for patterns of abuse, including purchasing and immediately refunding credits on a recurring basis. Accounts found to be exploiting the refund process may have their refund eligibility revoked and may be subject to account suspension without refund.
10. Credits Are Non-Transferable
Credits are tied to the account under which they were purchased and cannot be transferred to another account. Refunds will only be issued to the original account holder.
11. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.
For purchases made before a policy change, the policy in effect at the time of purchase applies.
12. Contact Us
For any questions about this Refund Policy or to submit a refund request, please contact us at: